Complaints & feedback
Tell us when something is not working as it should.
A clear complaints process is part of a credible financial relationship. Safi’s final escalation timelines and responsible officers will be inserted once the approved complaints policy is supplied.
How to raise an issue
- Contact Safi. Explain the issue, relevant dates, reference numbers and the outcome you are seeking.
- Allow review. The matter should be logged, acknowledged and assigned for investigation according to Safi’s approved complaints procedure.
- Escalate where appropriate. If unresolved, the complaint can move through Safi’s internal escalation path and, where applicable, to the relevant external authority.